Customer Notices

Return Policy

• We accept unworn products purchased exclusively from Rannas.com within 60 days from the date of purchase.
• Any merchandise considered worn upon return will be subject to a $10 re-stock fee

Processing a return is easy! Just follow these simple steps:

Step 1: Submit Return Request Online

• Log in to your account by clicking the link located in the upper right hand corner of Rannas.com. If you don't have a Rannas.com account, create one. From your Dashboard, select "Return" for the order containing the item(s) you wish to return. If you received the item as a gift, search for the order by clicking on the "Create a Return" link on the My Returns Page. Be sure to select the button indicating that "I received this as a gift."
• Follow the easy step-by-step guide. Select items, reason for return, and shipping method. You can get a refund back to your original form of payment. We recommend creating a UPS Return Shipping Label online (most popular option!), but you can also take the package to the carrier of your choice.

Step 2: Package Item(s)

• You can use your original RANNAS shipment box, or any unmarked cardboard box — just make sure there's no existing shipping labels or stickers on the box! Be sure to include the downloadable Return Form in your box, along with your unworn item(s).

Step 3: Ship Back to RANNAS

• Mail your package back to RANNAS! If you chose to print a UPS return label, drop your package off at an authorized UPS Shipping Center. Find the UPS Shipping Center nearest you here. We will process your request as soon as we receive your item(s). Please allow 1–2 billing cycles for your credit to appear on your statement.

Shipping methods

• All domestic orders ship exclusively with UPS. UPS does not deliver to P.O. Boxes or Military APO/FPO addresses. Orders to Australia ship via USPS.

 Shipping cost

• Shipping costs vary with every order. All shipping options and costs will be calculated for you in the “Shipping Information” section during checkout. Shipping costs will be calculated based on weight of package, shipping location and other various UPS charges.

Times

• RANNAS does not ship orders the same day they are placed. Please allow up to 5 business days for processing on all orders placed with UPS ground. All expedited orders will be processed for shipment on the following business day. You will receive a UPS tracking number along with your shipping confirmation email once the order has processed and shipped.

Contact Us

• We here at RANNAS like to talk to our customers! We want to make it as easy as possible for you to reach us with all your order-related inquiries.
• Our goal is to provide you with an enjoyable, memorable experience while shopping with RANNAS and we've got an exceptionally savvy, energetic customer service team here at our Los Angeles HQ ready to get you all the answers you're looking for. Please use one of the methods below to reach us now!

Call Us

800-975-8667 Mon-Fri: 5 am - 9 pm PST
Sat-Sun: 6 am - 3 pm PST

Message Us

Send us a message to Rannas@yahoo.com.tw

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Program1:

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Buy 2 and the cheaper one can get 20% off.

Program2:

Buy 3(or more) and the freight fee for free.

Program3:

 Buy $4500 up, you’ll get $300 coupon.

Special for our member:

 Buy 10 times our products, you would get a gift.

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Christmas special (12/20~12/27):

Those products are in a special price only at the happy festival.

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New Year special (1/1~2/15):

 All shoes are 10% off!

If you want to have new shoes in the New Year, you have to go to our website quickly! The amount of every kind of shoes is limited. When the shoes are sold out, we don’t provide more.

About RANNAS

RANNAS's Story

Located in the USA, and was founded in 2000 by five young girls who wanted to design their own shoes to all the consumers. Company’s name comes from the letter in each founder’s name: Rae, Verna, Gina, Aimee, Sammy. In the beginning, the company wasn't big, but now has more than 100 employees as well as over 20 stores in many cities, and meanwhile thinking about selling products to other countries.

Our purpose

We sell shoes for men and women, elders and teenagers. Our main idea is to let everyone wears high-quality shoes comfortably. We produce suitable shoes for each condition and each person. All the shoes are designed by us with innovation and creativity, and all the shoes are unique. We pay attention to the quality of every shoe, choosing the best factory to produce each product.
As for the service, we also try to do the best. In our stores, you may try on the shoes and even ask for some suggestions from the clerk. We hope our service is good enough for customers to remember.

Ballet (Woman)

Description
• Beige nappa leather
• 'Cannage' motif
• 3 cm heel

Fabric

• Nnappa leather
• Patent leather

Price 
NT$3680

Red high heel shoes(Woman)

Description

• High heel red flock shoes
• 2cm platform sole
• Rounded toe
• 10cm heel
• Single buckle ankle fastening
• Hexagonal cut out heel 

Fabric

MELFLEX plastic

Size

US5~10
Price 
NT$3680

Glitter Bow High Heel Shoes(Woman)

Description

•Gunmetal court shoes
•All over glitter detail
•Bow detail to heel
• Round toe
• Padded insole

Fabric

MELFLEX plastic

4.5" heel       

Size

US5~10

Price 
NT$3680

Pink Oxford Shoe(Men)

Description
•Classic Oxford style
•Classic leather sole
•Gold-colored eyelets
Fabric
Pink nubuck leather    
Size
US6~10

Price 
NT$4280

Black Earl Shoes (Men)

Description
•Fluid side stitch and toe cap detailing
•Navy laces
•Smooth black leather soles
Fabric
•Black leather
•Rubber soles
Size
US7~12

Price 
NT$3280